FAQ

What is TV Panel?

TV Panel is a new way for broadcasters to understand what programmes people do and don’t like.

Why was there a message on my TV?

Under UK law we’re required to inform and give you the right to object to our service if you wish. 

Why do broadcasters use TV Panel?

TV & Radio audience measurement has always been a challenging space. TVA uses the latest digital broadcasting technologies to provide live audience data to channels, brands and platform operators to help improve their programming.

How does TV Panel work?

TV Panel uses the internet connection in your TV or set-top box to send a short anonymous counter so we can see how many people are watching. A bit like counting cars going in and out of a car park.

Is my TV spying on me?

No, of course not. TV Panel is totally anonymous, it doesn’t track individual people, it just looks as what the whole country watches (or doesn’t). Its a bit like counting cars in a car park but without knowing their registration numbers.

Can I leave the panel?

Of course, being part of our panel is totally optional. All you need do is click the Yellow button on your remote on the channel you were watching and you’ll be removed from the panel. You will see a message confirming that you have been removed. 

Can you tell me what I’ve watched?

We’re afraid not, because we don’t know who’s watching we only know that someone is watching we can’t tell you what you’ve previously watched as we just don’t know who you are, only you know that.